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This English translation is provided for convenience. In the event of any discrepancy, the Spanish version of this Privacy Notice shall prevail.

Publication date: May 21, 2025

The entity responsible for the protection of your personal data is Casimiro Gómez García, better known as Hivata Residencial, with address at Av. Los Tules, Office 39, Upper Floor, Plaza Caracol, Versalles, Puerto Vallarta, Jalisco, C.P. 48290, and website hivataresidencial.com. Hivata Residencial is responsible for the use and protection of your personal data and, in this regard, informs you as follows:

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

  • To comply with obligations entered into with our clients.
  • Financial management, invoicing and collection.
  • To prepare contracts, budgets and proposals.
  • To make inquiries, investigations and reviews regarding your complaints or claims.

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better service:

  • Marketing or advertising.
  • Commercial prospecting.
  • Internal control.

If you do not want your personal data to be used for all or some of the secondary purposes listed above, you must send a request to delete your data, specifying the purposes for which you do not want your personal data to be processed, to the following email address: [email protected]. Refusal to use your personal data for these purposes may not be a reason for us to deny the services you request or contract with us.

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

  • Name
  • Marital status
  • Federal Taxpayer Registry (RFC)
  • Unique Population Registry Code (CURP)
  • Place of birth
  • Date of birth
  • Nationality
  • Address
  • Mobile phone
  • Email address
  • Age
  • Immigration status

Hivata Residencial does not collect sensitive personal data from its clients.

With whom do we share your personal information and for what purposes?

We inform you that your personal data is shared within the country with the following persons, companies, organizations or authorities other than us, for the following purposes:

It is only shared with our employees to follow up on clients and the responsibilities of their own job position, lawyers and the accounting area if invoicing is necessary.

Security of personal data

Hivata Residencial implements the technical, administrative and physical security measures necessary to protect your personal data and prevent its damage, loss, alteration, destruction or unauthorized use, access or processing. Hivata Residencial will keep confidential the personal data collected, and this confidentiality will remain in force even after commercial or other relationships end.

How can you access, rectify or cancel your personal data, or object to its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of the use we give it (Access). Likewise, you have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used properly (Cancellation); as well as to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the corresponding request through the following means:

By sending an email to [email protected].

Regarding the procedure and requirements for exercising your ARCO rights, we inform you of the following:

a) How can the data subject and, where applicable, their representative prove their identity and legal standing? By sending an email to: [email protected].

b) What information and/or documentation must the request contain? A free-form written request containing the following information: the name of the data subject, the address to hear and receive notifications, the type of right to be exercised (rectification, cancellation or objection), the reason, and the documents proving identity such as a copy of your INE or passport and proof of address.

c) Within how many days will we respond to your request? 20 business days, which may be extended for an equal period if required by the type of matter.

d) By what means will we communicate the response to your request? By email to [email protected].

e) By what means can the personal data you request be reproduced? By email to: [email protected].

g) For more information about the procedure, we make the following means available to you: through our email [email protected].

The contact details of the person or department responsible for processing ARCO rights requests are as follows:

  • Name of the person or department: Víctor Alfonso Navarro Medina
  • Address: Office 39, Upper Floor, Plaza Caracol, Puerto Vallarta, Jalisco, C.P. 48290, Mexico
  • Email: [email protected]
  • Phone number: 322 214 8968
  • Office hours: 10:00 a.m. to 6:00 p.m., Monday to Saturday

You may revoke your consent for the use of your personal data

You may revoke the consent you have given us for the processing of your personal data. However, please note that we may not be able to attend to your request or immediately cease the use in all cases, as we may be required to continue processing your personal data due to a legal obligation. Likewise, you should consider that, for certain purposes, revoking your consent will mean that we can no longer provide the service you requested, or that your relationship with us will end.

To revoke your consent, you must submit your request through the following means: email [email protected].

To learn about the procedure and requirements for revoking consent, we make the following means available to you: email [email protected].

How can you limit the use or disclosure of your personal information?

In order to allow you to limit the use and disclosure of your personal information, we offer the following means: email [email protected].

In addition, we inform you that we have the following exclusion lists in which you can register so that your personal data is not processed for certain purposes:

The Name is an exclusion list; the purpose is for internal control and to implement the procedure for clients’ refusal to process personal data, for which there is a means to obtain more information; the means to request it is: [email protected].

Likewise, you may register with the following registries if you do not wish to receive advertising from us: Public Registry to Avoid Advertising; for more information, consult the PROFECO website.

Use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons or other technologies through which it is possible to monitor your behavior as an internet user, as well as to provide you with better service and experience when browsing our page. The personal data we collect through these technologies will be used for the following purposes: for advertising purposes, to know what the consumer is looking for and to direct it; how my advertising is best expressed.

The personal data we obtain from these tracking technologies are: preferred language of the user, region in which the user is located, type of browser of the user, and searches made by a user.

Likewise, we inform you that your personal information will be shared with our collaborators or marketing service providers for marketing purposes of our company; we do not transmit this information to any other company that is not necessary for market, consumer and other studies that help us understand and provide you with better service.

To learn how to disable these technologies, consult the following means: [email protected].

How can you learn about changes to this privacy notice?

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other reasons.

We are committed to keeping you informed about the changes that this privacy notice may undergo through our website: hivataresidencial.com.

The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows: through the website hivataresidencial.com.

Your consent to the processing of your personal data

I consent to my personal data being processed in accordance with the terms and conditions set forth in this privacy notice.

INAI Folio: 00005387438
Last updated: May 21, 2025